Webmail EDM Anti-Spam Policy


Webmail EDM Anti-Spam Policy

1. General Conditions

• We operate a strict permission-based email marketing policy.

• Sending Unsolicited Commercial Emails (UCE), commonly known as spam, is strictly prohibited.

• No user may send spam messages through our service under any circumstances.

2. Definition of Illegally Collected Mailing Lists

A mailing list is considered legitimate only if recipients have explicitly agreed to receive communications from you (e.g., friends, family, colleagues, prospects, customers, or partners with whom you have an established business relationship).

The following practices are deemed illegal and strictly prohibited:

• Renting or purchasing email addresses from third parties

• Collecting addresses from search engines, business directories, newsgroups, websites, or public sources

• Using email extraction software to harvest addresses

• Continuing to email individuals who have unsubscribed

• Falsifying sender information or email addresses

• Targeting generic role-based addresses such as:

  • admin@company.com

  • hr@company.com

  • sales@company.com

  • info@company.com

  • webmaster@company.com

  • support@company.com

3. Definition of Email Spam

We define spam as any unsolicited, unexpected, or unwanted email message sent to recipients without their consent, particularly if intended to mislead, extort, or exploit.

All email messages sent via our EDM service must comply with the following principles:

• Provide clear and accurate sender information

• Include a functional unsubscribe mechanism and a clear unsubscribe statement

• Avoid false, invalid, or misleading subject lines or body content

• Obtain prior consent from recipients before sending messages

• Clearly state or illustrate the service being offered

• Identify the originator of the campaign and disclose all associated costs

4. Compliance with Applicable Laws

All email campaigns must comply with relevant anti-spam legislation, including but not limited to:

• United States – CAN-SPAM Act of 2003

• Australia – Spam Act 2003

• Hong Kong – Unsolicited Electronic Messages Ordinance

5. Prohibited Content

Our service does not permit spam, offensive, or illegal content. The following categories are strictly prohibited:

• Emails violating the CAN-SPAM Act or similar laws

• Sexually explicit content

• Unsolicited marketing emails sent without recipient permission

Additionally, we do not accept campaigns promoting:

• Escort or dating services

• Online or direct pharmaceutical sales

• “Work from home,” “get rich quick,” or similar schemes

• Online trading tips, stock market promotions, or message board solicitations

• Pyramid schemes or multi-level marketing (MLM) recruitment

• Affiliate marketing campaigns

• Debt collection, credit repair, or debt relief services

• Mortgages and loan solicitations

• Nutritional, herbal, or vitamin supplements

• Adult novelty items or references

• List brokers or list rental services

• Illegal goods, pirated software, or media

• Gambling or betting services (including online poker, casino games, and sporting events)

6. Global Blacklist

Our system maintains a global blacklist of email addresses and domains, including spam traps and known complaint senders. Messages will not be delivered to any address on this blacklist.

7. Enforcement

Violation of this policy will result in:

• Immediate suspension of spam message delivery

• Possible termination of service access

8. Publication and Amendments

This policy may be updated from time to time. Changes will be published on the ABCHK website, and customers are responsible for reviewing updates regularly.